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1. Do you carry Virgin hair?
 Yes! We specialize in 100% Virgin Human Hair. Our Kulali Collection, Lima Collection and Catalina Collection are only available in their unprocessed, chemically unaltered state.

2. What are your business hours?
Our business hours are Monday through Friday from 10:00AM to 6:00PM EST.

3. May I color my Prima Hair Collection by Candiace Dillard Hair?
Of course you can! Prima Hair Collection by Candiace Dillard is 100% Virgin hair and you are able to lift and dye your extensions to your desired color. We recommend consulting a professional stylist who specializes in coloring virgin hair extensions for the best results. Please note, any coloring, lifting or processing of Prima Hair Collection extensions should be conducted at your own risk.

4. How many bundles should I order for a full sew-in?
For a full sew-in or a full sew-in with a closure or frontal, we recommend 2-3 bundles. For lengths longer than 20 inches, we recommend four bundles for fullness.

5. How long will my Prima Hair Collection by Candiace Dillard extensions last?
The longevity of your Prima Hair Collection extensions will depend on how well you care for them. With proper care (conditioning, minimal heat application, proper sleep maintenance, etc…), your hair can last up to two years or more.

6. Does Virgin Hair come in different colors?
Our Virgin hair is 100% unprocessed and chemically unaltered. Prima Hair Collection by Candiace Dillard comes in its natural color – usually a natural brown ranging from 1B to 2 on the universal color scale.

7. May I use heat on my Virgin hair?
Yes! You can blow-dry, straighten, curl and style your Prima Hair Collection by Candiace Dillard Hair just as you would your own natural hair. Use your flatiron to style it bone straight or blow it out and add beautiful, bouncy barrel curls (don’t forget to tag us in your selfies!). The sky is the limit, Prima Belle!

8. Will my Prima Hair extensions revert back to their natural state when wet?
Yes, they will! Barring any extreme heat damage from over-styling, your Prima Tresses will bounce back to their original textured pattern with the help of water.

9. How often should I wash my Prima Hair Collection by Candiace Dillard Hair?
How often you wash your hair will greatly depend on how often you wash your own natural hair. Your natural oils will slowly seep onto your extensions over time. You should wash and condition or co-wash your extensions to combat natural oils, general dirt and debris and other elements every 1 to 2 weeks. Don’t forget to care for and condition your scalp and edges as well! Your natural hair matters!

10. How many ounces are in a bundle of Prima Collection by Candiace Dillard Hair?
Each bundle is between 3.5 to 4 ounces in weight.

11. Will my extensions shed?
As with any hair extensions, you will experience a minimal amount of shedding during the washing/styling process. Prima Hair Collection by Candiace Dillard, however, will have very little shedding. You can minimize shedding, even more by NOT cutting your wefts (highly recommended) or by sealing your wefts at the cut point.

12. What forms of payment do you accept?
We accept PayPal, Visa, Mastercard, American Express and Discover.

13. What is your return policy?
We do not honor returns or exchanges. By placing an order with us, you are agreeing to a final sale. Should you need to cancel an order for any reason, please do so prior processing and shipping by emailing us at